POLICY FAQ's

Visa, Mastercard, American Express, and Discover are accepted payment forms.

SWO is required by law to collect sales tax on orders shipping to Minnesota.

Shipping charges are waived on orders over $50. $4.95 for 1st class USPS (standard) and $12.95 for USPS Priority Mail (2-3 day arrival).

Shipping is only available in the continental U.S.  Credit cards issued by international banks are not accepted.

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An email notification is sent to confirm the order was placed successfully.  Orders are processed for shipping through USPS within 1-2 business days (business is not conducted on weekends or holidays).  An email with a tracking number is sent upon shipment of the order.

Orders cannot be changed or cancelled.

Save the box and merchandise and email customer service immediately at customerservice@skinwiseorganics.com. A customer service representative will provide directions within two business days (business is not conducted on weekends or holidays).  SWO will strive to resolve any issues with minimal inconvenience.

Customers who are not satisfied with a purchase can return the item(s) for a full refund (including taxes).  With the exception of damaged merchandise, shipping fees are non-refundable.  Items specified as non-refundable cannot be returned.  Returns are subject to inspection and are not accepted on more than half used products. SWO monitors return activity for abuse and reserves the right to limit returns. Free gift with purchase item(s) must also be returned.  A return authorization request must be submitted within 30 days of the purchase date.  The return authorization request form must be completed to receive return approval. Refunds are not accepted without a return authorization number.  A return authorization number is sent with the return directions upon processing of the return authorization request form.

Refunds are not provided unless the gift with purchase item(s) is sent with the returned item(s).  An exception is made when the eligibility for the gift with purchase item(s) is not related to the returned item(s).

An email notification confirming return processing is sent to the email address used to place the order.

Refunds are generally processed within 14 business days (business is not conducted on weekends or holidays) of receiving he returned item(s).  Refunds are issued to the credit card used for payment.

Customers may check out as a guest or register for an account.

A new password will be sent upon entering the email address used for the SWO account and selecting forgot password.  A new account must be created if the email used to create the account is no longer being used.

Customer service can be reached by email.  A customer service representative will reply within two business days (business is not conducted on weekends or holidays).  Or visit our Contact Page.

PRODUCT FAQ's

U.S. agencies certifying the organic ingredients in SWO products include Oregon Tilth Certified Organic (OCTO) and Ecocert ICO.

SWO products do not contain artificial fragrance, and most SWO products do not contain fragrant ingredients.  Only pure oils and extracts provide mild, natural scent in some SWO products.

Gluten ingredients are not used in SWO products.  However, SWO products are not manufactured in a dedicated gluten-free facility.

SWO products are not claimed as “hypoallergenic” since the FDA does not regulate this term.  However, most SWO products are formulated for sensitive skin. As with any new skin care product, it is recommended that the product is tested on a small area before applying liberally. SWO products meet the highest safety standards, but individual sensitivities may occur. If a reaction occurs, discontinue and contact a physician.

Some SWO products contain tree nuts.  Products containing tree nuts are labeled accordingly.

SWO does not claim SWO products as “non-comedogenic” since the FDA does not regulate this term.  Most SWO products are formulated to be used on all skin types, including acne-prone skin.

SWO ingredients and products are never tested on animals.

SWO products do not contain ingredients that are known to be harmful during pregnancy.

The high-quality plastic packaging for SWO products is eco-friendly and 100% recyclable.

SWO products are manufactured in the United States.

Only natural and safe preservatives are used in SWO products.

It is best to use SWO products within 12 months after opening.

Containers should remain closed while not in use.  Humidity and extreme temperatures should be avoided.